Privacy policy
What Information We Collect
We do not store credit card details or share customer information with third parties.
The information we collect through this website may include:
1. Personal details you provide, such as your name, address, email address, etc.
2. Data that helps us recognize you, your preferences, and how you use our website. This prevents you from having to re-enter information when you return. This data is collected through cookies, which are small files stored on your browser or device. Most web browsers allow you to disable cookies, receive notifications before accepting them, or block them altogether. However, disabling cookies may affect site functionality, such as personalized features and checkout speed.
3. Your IP address (a unique identifier for your computer), which is automatically logged by our web server to track interest in our website.
4. Your preferences and engagement with email updates, recorded when you opt in to receive information about products and offers.
How We Use Your Information
Any personal information we collect is used in accordance with the Data Protection Act 1998 and other relevant laws. We may use your details to:
1. Process your order, maintain guarantee records, and provide after-sales service. We may share your details with third parties involved in delivering your purchase or providing support services.
2. Conduct security checks by passing your details to credit reference agencies. These agencies may compare the information against public and private databases and keep a record of the check to help prevent fraud.
3. Comply with legal requirements. We may also use third parties to process data, analyze site usage, and manage email communications.
Your Rights
1. You can request updates to your personal information by emailing us with “UPDATE” in the subject line and your precise request in the email body.
2. You can opt out of future marketing communications by emailing us with “NO MARKETING” in the subject line and providing your postal address (including postcode) and email address. We will stop sending marketing materials but will retain your details for order processing and customer service purposes. Alternatively, you can send your request by post to the address listed in our “Contact Us” section.